The minimum age for scheduled Lysefjorden RIB-Safari tours is 5. Children under 14 must travel with a parent or guardian. There is no upper age limit, provided you are fit enough to take part. Private tours have no fixed minimum age because we can adapt the trip. Other tours may have different age limits. See our answers about health and suitability and equipment for children.

We do our best to seat families together, but seats are not usually assigned in advance. Please let us know before the tour if you have any specific needs.

Yes. Each tour page lists the ticket prices and the ages covered by children’s tickets.

Yes. We have children’s life jackets and flotation suits. For children under 5 joining a private tour, even our smallest flotation suits may be too large, so dress them warmly in layers.

We provide safety equipment and explain how to stay safe before departure. The captain adjusts the speed and route to suit the conditions and the group.

We advise against joining a RIB tour if you have serious neck or back problems, are past the first trimester of pregnancy, or have osteoporosis or another condition that makes your bones fragile. Contact us before booking if you are unsure. The captain also checks whether the trip is suitable for you before departure. If we decide you cannot safely take part, you will receive a full refund.

Contact us before booking the Lysefjorden RIB-Safari so we can discuss your needs and whether we can help you board, including carrying you if appropriate. We can keep your wheelchair or walking frame on shore during the tour.

Seasickness is uncommon on our tours, but it can happen. Looking at the horizon gives your eyes a steady point to focus on and may help you feel less sick. If you feel unwell, raise your hand so the captain can stop the boat and help you.

Let the captain know straight away. We can stop the boat and adjust the ride.

We provide a flotation suit, life jacket and protective goggles. Gloves are also available.

We have children’s sizes and adult sizes from XXS to 4XL.

Yes. We have protective goggles that fit over regular glasses.

Yes. Our boats have waterproof storage compartments for bags.

Let the captain know. There is no toilet on board, so we recommend using the public toilet about 20 metres from the floating dock before departure. There is a fee to use it. For longer tours, ask us about toilet facilities in advance.

Tours start at Strandkaien 37 in Stavanger. RIB safaris return to the same place. RIB & Hike tours also finish in Stavanger, but the return transport depends on the tour.

Please arrive at least 15 minutes before departure to collect your equipment and attend the safety briefing. Boarding opens 30 minutes before departure.

Contact us as soon as you know you will be late. We will check whether the boat can wait or whether you can join a later departure. Check-in closes at the scheduled departure time, and we do not offer refunds for late arrivals. If your cruise ship is delayed, we will adjust the departure time or move your booking to another departure at no extra cost. If your ship does not dock, you will receive a full refund.

Strandkaien Sør is close to the meeting point and has spaces for motorhomes and caravans, though these may not be available in summer. You can also use P-Posten or P-Kyrre, but neither is suitable for motorhomes or caravans. See Stavanger’s car parks for more options.

Yes. Send us your pickup location and preferred time. You can also book directly with 07000 Taxi.

The meeting point is about a 5-minute walk from Strandkaien and Skagenkaien, or a 15-minute walk from Konserthuskaien. For some tours leaving 30 minutes after the ship docks, the captain meets guests outside the terminal. If we have arranged to meet you, we will wait if there is a queue to get off the ship.

You get our best price by booking directly, with the same guarantees for cruise guests.

We plan the tour around your ship’s departure time and can shorten the trip if needed.

If your ship is delayed, we will adjust the departure time or move your booking to another departure at no extra cost. If your ship does not dock, you will receive a full refund, even after the cancellation deadline. If we cancel the tour, you will be offered another tour or a full refund.

If you booked through Viator, GetYourGuide or another company, contact them about your booking or payment. For questions about the tour itself, you can contact us directly.

Prices vary by tour. All tours include safety equipment and a guide. RIB & Hike tours also include transfers and a guided hike. See each tour page for prices and the full list of what’s included.

Yes, if there are seats available. You can pay by card or in cash in Norwegian kroner, euros or US dollars.

Contact us to ask about an extra departure. You can also book a private tour if you would like the whole boat to yourself.

Yes. Pay a 10% deposit when you book and the rest at least 24 hours before departure. If you have not paid the remaining amount by then, it will be charged to your card automatically. Your deposit is refundable if you cancel within our cancellation policy.

You can cancel or change your departure free of charge up to 24 hours before the tour. If your cruise ship does not dock, you will receive a full refund. If it is delayed, you can change your departure at no extra cost. If you booked through another company, contact them to arrange changes or cancellation.

Yes, as long as conditions are safe. If we have to cancel, you will receive a full refund or be offered an alternative tour.

The captain adjusts the route to the weather and sea conditions. If the tour is shortened, we consider refunds individually. For the Lysefjorden RIB-Safari, we normally do not offer a refund if we have visited at least 2 of the 3 main stops: Preikestolen, Vagabond Cave and Whisky Falls.

You will receive a full refund or be offered an alternative tour.

Yes. The Lysefjorden RIB-Safari runs on weekends throughout winter and on days when cruise ships visit Stavanger. We provide a warm flotation suit, goggles and gloves. Wear warm clothes and closed-toe shoes, and bring a hat and neck warmer.